I did it again. I caught myself apologizing today for something that wasn’t my fault. It’s a bad habit I’ve picked up and it has no boundaries. I’ve done it in my personal and my professional life.
It’s a habit that clouds my judgment. Without realizing it, I often took the blame for issues that were not mine to own, simply because of a choice I made in the way I communicated.
Even simple phrases where I transferred information to my clients would start with “I’m sorry to tell you the report came in and your system failed to certify. We’ll have to address that. I know it will cost you some money. I’m sorry to bring you such bad news. Don’t worry; we’ll figure it out.”
It was the home’s deferred maintenance that caused the report to fail, can you identify how many times I took responsibility for the issue? I even ended with, “...